Privacy policy

Who we are

toserp.com is operated by ToSERP ("ToSERP", "we", "us"), based in [your country]. We are responsible for the personal information collected through this website.

Questions about this policy or your data can be sent to [your email]. Our business address is [your business address].

Information we collect

Information you give us. When you use our Growth Audit request form or contact form, we collect the details you enter:

• Your name and work email address
• Your website address
• The goals or services you select and your marketing budget range
• Anything you write in a message

If you book a call through our booking calendar, the booking provider collects your name, email, the time you choose and any answers you give to its questions.

Information collected automatically. Like most websites, we collect basic technical information when you visit: pages viewed, how you arrived, approximate location (city or country), device and browser type, and your IP address. We collect this through cookies and similar technologies, explained below.

How we use your information

• To reply to you and arrange calls, audits and proposals you ask for
• To deliver our services if you become a client, including reporting and account management
• To improve our website by understanding which pages are useful and where visitors get stuck
• To keep the site secure and prevent spam and misuse of our forms
• To meet legal obligations, such as keeping business and tax records

We do not sell your personal information, and we do not use it for automated decisions that affect you.

If you are in the European Economic Area or the United Kingdom, our legal bases are: taking steps at your request before entering a contract (replying to inquiries and delivering services), our legitimate interests (improving and securing our website), your consent (non-essential cookies), and legal obligations (record keeping).

Cookies and analytics

Cookies are small files stored in your browser. We use:

• Essential cookies that make the site work and remember your cookie choice
• Analytics cookies, such as Google Analytics, that tell us how visitors use the site in aggregate
• Session storage that briefly remembers your first name after you submit a form, so our thank-you page can greet you. It is cleared when you close the tab.

You can accept or decline non-essential cookies through our cookie banner, and you can delete cookies at any time in your browser settings. Declining analytics cookies does not affect how the site works for you.

Some pages may include embedded content from other services, such as a booking calendar or video player. These services may set their own cookies under their own privacy policies.

Who we share it with

We share personal information only with providers who help us run our business, and only as much as they need:

• Website hosting (Hostinger), which stores our website and form submissions
• Analytics and tag management (Google Analytics and Google Tag Manager)
• Email, to receive form submissions and reply to you
• Booking calendar, if you book a call online

We may also disclose information if required by law, or to protect our rights, our clients or the public. If our business is ever sold or merged, personal information may transfer to the new owner under the same protections.

International transfers

Our providers may store or process data in countries other than your own, including the United States. Where required, we rely on appropriate safeguards, such as standard contractual clauses, to protect your information when it is transferred.

How long we keep it

• Inquiries that do not become clients: up to 24 months, then deleted
• Client records: for as long as we work together, and afterwards for as long as the law requires for tax and accounting purposes
• Analytics data: according to the retention settings of our analytics tools, typically up to 14 months

Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct information that is wrong or incomplete
• Ask us to delete your information
• Object to or restrict how we use it
• Receive a copy of your information in a portable format
• Withdraw consent at any time, where we rely on consent

To make a request, email [your email]. We will reply within 30 days. You can also complain to your local data protection authority, although we would appreciate the chance to resolve your concern first.

California residents: we do not sell or share personal information for cross-context behavioral advertising.

Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), access controls and reputable providers. No method of transmission or storage is completely secure, but we work to protect your data and will act promptly if a problem occurs.

Children

Our website and services are intended for businesses and are not directed at children under 16. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its "last updated" date. If changes are significant, we will make that clear on this page.